1. Eligible items

You can return most items if:

• They are returned within the window shown above.
• They are unused, undamaged, and in their original sealed packaging.
• You can provide proof of purchase (order number or invoice).

2. Items we cannot accept for return

• Opened consumables — opened reams of paper, used pens, opened ink/toner cartridges, opened glue, opened correction fluid.
• Customised or special-order items — products ordered to your specification (e.g., custom-printed stationery, bulk orders against a specific quote).
• Software, downloadable products, or items delivered electronically.
• Items damaged after delivery (other than within a manufacturer’s warranty).

3. How to return an item

1. Contact us — email info@starlinktrading.com or WhatsApp +971 55 998 8248 with: your order number, the item(s) you want to return, the reason for the return, and a photo if the item is damaged.
2. Wait for confirmation — we’ll reply within 1 business day with return instructions. Do not ship items back to us unannounced.
3. Send the items back — drop at our Ras Al Khor warehouse (Mon–Fri 9:00–18:00) or use a courier of your choice. Pack items securely in original packaging.
4. Refund — once we receive and inspect the return, we’ll process your refund within 7–10 business days to your original payment method.

4. Damaged, defective, or wrong items

If your order arrives damaged, defective, or contains the wrong items, contact us within 48 hours of delivery with photos. We will arrange a free return collection and either:

• Replace the item at no extra charge, or
• Issue a full refund including the original delivery fee.

5. Cancelling an order before delivery

If you change your mind before your order has been dispatched, contact us as soon as possible. If we have not yet shipped the order, we will cancel it and refund any payment in full. Once an order has been handed to our delivery partner, the standard return process applies.

6. B2B / wholesale orders

For wholesale orders against a specific quote, returns must be agreed in writing before dispatch. Custom-procured items, special-order brands, or items bought as part of a bulk-discount agreement are non-returnable unless damaged or incorrect. For approved B2B accounts on 60-day payment terms, returns may be processed as account credit at our discretion.

7. Refunds

• Bank transfers are refunded to the originating bank account within 7–10 business days. Please allow extra time for inter-bank clearing.
• Card payments (when available in the future) are refunded to the originating card.
• B2B account credit is applied to your next invoice. We do not issue cash refunds.

8. Late or missing refunds

1. Check your bank account again — bank processing can take additional time.
2. Contact your bank.
3. If you still have not received the refund, contact us at info@starlinktrading.com or +971 55 998 8248 and we will investigate.

9. Contact

Star Link Trading Co. (LLC)
Email: info@starlinktrading.com
Phone / WhatsApp: +971 55 998 8248
Address: Shop S-002, Abdulla Khoory Al Mir, Ras Al Khor Industrial Area 2, Dubai, UAE