Questions, answered.
Quick answers to the most common questions about ordering, delivery, payment, and B2B accounts. Can’t find what you need? Contact us — we usually reply within minutes during business hours.
Placing an order.
How do I place an order?
Browse our catalogue, add products to your cart, and proceed to checkout. You can also call us on +971 55 998 8248 or message us on WhatsApp to place an order directly with our team.
Do you have a minimum order amount?
There is no strict minimum for online retail orders. However, orders below AED 200 are charged a small delivery fee of AED 15. Orders above AED 200 ship free across the UAE.
B2B wholesale accounts have no minimum, but most business customers place orders of AED 500+ to maximise the value of our wholesale pricing.
Can I get product samples?
Yes — registered B2B customers can request samples for products they intend to order in volume. Submit a quote request and mention you would like samples in the notes.
How do I know what is in stock?
All products listed on the website are stocked at our Ras Al Khor warehouse. If a product is temporarily out of stock, the product page will display an “Out of Stock” notice. For high-volume orders, we recommend confirming availability by phone or WhatsApp.
Do you carry products that are not on the website?
Yes — we have access to a much wider catalogue through our supplier network. If you need a specific brand or product that is not listed, contact us with the details and we will source it for you.
B2B accounts.
How do I become a B2B / wholesale customer?
Click “B2B / Wholesale” in the top menu and complete the registration form. You will need to provide your company name, trade licence number, and TRN (if VAT-registered). Once approved, you can sign in to see wholesale pricing across the site.
How much can I save with a B2B account?
Wholesale discounts vary by product but typically range from 5% to 20% off retail prices. The savings are clearly shown on every product page once you sign in to your B2B account. High-volume customers can negotiate further pricing via a quote request.
What are the payment terms for B2B accounts?
Approved B2B accounts can choose Net 60-day payment terms at checkout — your invoice is emailed after dispatch and is due 60 days from the invoice date. New accounts may be required to settle their first 1–2 orders upfront before terms are activated.
Do I need a trade licence to register as a B2B customer?
Yes — to access wholesale pricing and credit terms we require a valid UAE trade licence. This protects both us and our retail customers from undercutting. Government entities and educational institutions can apply through our team directly.
Where & when.
Where do you deliver?
We deliver UAE-wide — Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Umm Al Quwain, and Fujairah. International shipping is not currently offered.
How long does delivery take?
Standard delivery is 1–2 working days for orders confirmed by 2pm. Same-day delivery is available within Dubai for an additional charge — call us before 11am to arrange.
What are delivery charges?
Orders above AED 200 ship free across the UAE. Orders below AED 200 are charged AED 15. Bulky or oversized items (whiteboards, large stationery sets) may incur an extra handling fee, which we will confirm before dispatch.
Can I pick up from your warehouse?
Yes — our warehouse at Ras Al Khor Industrial Area 2, Dubai is open for collection during business hours (Mon–Fri 8:00am–6:00pm, Sat 9:00am–2:00pm). Place your order online or by phone, then collect at your convenience.
How can I track my delivery?
Once dispatched, our team will send you a tracking message via WhatsApp with the courier driver’s contact and an estimated arrival time. For B2B accounts, full tracking history is available in your account dashboard.
How payment works.
What payment methods do you accept?
We accept bank transfer for all orders. For approved B2B accounts, Pay on Account (Net 60) is available at checkout. Card payments via card terminal are also accepted for warehouse collections. Cash on delivery is not offered.
Are your prices inclusive of VAT?
Prices displayed on the website are exclusive of VAT. VAT (5%) is added at checkout, and a tax invoice is issued for every order. Our TRN is [TRN — to be confirmed].
Will I get a VAT-compliant tax invoice?
Yes — every order ships with a fully VAT-compliant tax invoice listing our TRN, line items, VAT amount, and total. Digital copies are emailed automatically. B2B customers can also download past invoices from their account dashboard.
How do I pay by bank transfer?
At checkout, choose “Bank Transfer” — you will receive our Emirates Islamic account details (Bur Dubai branch, IBAN AE76 0340 0037 0742 6436 201, SWIFT MEBLAEAD). Use your order reference as the payment reference, and forward a screenshot of the transfer to WhatsApp +971 55 998 8248. We dispatch as soon as payment is confirmed.
If something goes wrong.
What is your return policy?
We accept returns of unused, undamaged products in original packaging within 7 days of delivery (14 days for B2B accounts). Returns are subject to a 10% restocking fee for non-defective items. Bulk B2B orders are non-returnable once dispatched unless damaged or incorrect. See our full Returns & Refunds policy for details.
What if my order arrives damaged?
Inspect your order on delivery. If anything is damaged, refuse the affected items and contact us within 24 hours — we will replace or refund with no charge. Please photograph the damage before contacting us.
I received the wrong item — what now?
We will collect and replace the item at our cost. Contact us on WhatsApp +971 55 998 8248 or info@starlinktrading.com and include your order reference. Most cases are resolved within 1 working day.
Account help.
Do I need an account to order?
No — you can check out as a guest. However, creating a free account lets you track orders, save delivery addresses, and access your order history. B2B accounts also see wholesale pricing.
I forgot my password — how do I reset it?
Click “Forgot password?” on the login page and we will email you a reset link. If you do not receive the email within a few minutes, check spam or contact us directly.
How can I update my company details or delivery address?
Sign in and go to your Account Dashboard. From there you can edit your profile, manage addresses, and update billing information. For trade licence updates (B2B), please contact our team so we can verify the new details.
How do I contact support?
The fastest way is WhatsApp +971 55 998 8248 — usually answered within minutes during business hours (Mon–Fri, 8:00am–6:00pm). You can also email info@starlinktrading.com or use the contact form.
Our team is happy to help.
Usually within minutes during business hours.