Privacy Policy
Effective Date: 14 May 2026
Last updated: 14 May 2026
Star Link Trading Co. (LLC) (“we”, “us”, “our”, “Star Link”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the rights you have under UAE law — specifically Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
Who we are
Star Link Trading Co. (LLC)
Trade Licence No.: Available on request
TRN: Available on request
Shop S-002, Abdulla Khoory Al Mir, Ras Al Khor Industrial Area 2, Dubai, UAE
Phone: +971 55 998 8248
Email: info@starlinktrading.com
For any questions about this policy or your personal data, contact us at the details above.
What data we collect
When you use our website, we may collect the following information:
| Category | Examples |
|---|---|
| Identity | Full name, company name, job title |
| Contact | Email, phone number, business address, delivery address |
| Account | Account password (encrypted), B2B trade licence details (for business accounts) |
| Transaction | Orders placed, quantities, prices, delivery preferences, payment reference |
| Technical | IP address, browser type, device type, pages visited, referring website |
| Communication | Messages you send via our contact / quote request / B2B registration forms |
We do not collect payment card details on our site — bank transfers are made through your own bank, and any future card payments are processed by certified third-party gateways (e.g., Telr, Network International).
How we use your data
We use your information to:
- Process and fulfil your orders, including arranging delivery across the UAE
- Issue VAT-compliant tax invoices and maintain accounting records (required under UAE VAT Law)
- Review and approve B2B / wholesale account applications
- Respond to your enquiries, quote requests, and customer-support messages
- Send you order updates (confirmation, delivery, payment receipts)
- Improve our website and product catalogue
- Comply with our legal obligations (tax records, anti-fraud, anti-money-laundering)
We will only send you marketing or promotional emails if you have specifically opted in, and you can unsubscribe at any time using the link in any marketing email.
Who we share data with
We do not sell your personal data. We share it only with:
- Delivery partners — to arrange UAE-wide delivery of your order (your name, address, phone)
- Payment processors — if you choose to pay by card in the future (only the data they need to process the transaction)
- Accountants / auditors — for tax filing and audit purposes
- Government authorities — if legally required (e.g., the UAE Federal Tax Authority)
All third parties we share data with are bound by contract or law to protect your information.
Cookies and tracking
Our website uses cookies and similar technologies to:
- Keep your shopping cart contents and login session active
- Remember your preferences (language, region)
- Measure how visitors use our site (via Google Analytics, anonymised)
You can disable cookies in your browser settings, but parts of the site (such as the cart and checkout) may not work properly without them.
Data retention
- Order and accounting records: Retained for 5 years as required by UAE VAT Law.
- Marketing data: Retained until you unsubscribe.
- Account data: Retained for as long as your account is active. You can request deletion at any time (see “Your rights” below).
- Form submissions (contact, quote, registration): Retained for up to 3 years for reference.
Your rights under UAE PDPL
You have the right to:
- Access the personal data we hold about you
- Correct any data that is inaccurate or incomplete
- Delete your personal data (subject to legal retention requirements above)
- Object to certain types of processing, including direct marketing
- Withdraw consent at any time where processing is based on consent
- Lodge a complaint with the UAE Data Office (the supervisory authority)
To exercise any of these rights, email us at info@starlinktrading.com with the subject line “Privacy Request”. We will respond within 30 days.
Security
We use industry-standard technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure password storage, and access controls. No method of transmission over the internet is 100% secure, but we work continuously to maintain best-practice safeguards.
Children
Our site is intended for business customers and adult consumers. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us so we can delete it.
International transfers
Our hosting infrastructure may store data on servers outside the UAE. In all such cases, we ensure the destination jurisdiction provides an adequate level of data protection, in line with UAE PDPL requirements.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page shows when the most recent revision was made. Significant changes will be communicated by email to registered customers and posted prominently on the site.
Contact
For any privacy-related questions or to exercise your rights, contact:
Privacy Officer — Star Link Trading Co. (LLC)
Email: info@starlinktrading.com
Phone: +971 55 998 8248
Address: Shop S-002, Ras Al Khor Industrial Area 2, Dubai, UAE