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Returns and Refunds

Return & Refund Policy

Effective Date: 14 May 2026
Last updated: 14 May 2026

We want you to be fully satisfied with every order from Star Link Trading Co. (LLC). If something isn’t right, this policy explains how returns, exchanges, and refunds work.

At a glance

Retail customers Business (B2B) customers
Return window 7 calendar days from delivery 14 calendar days from delivery
Item condition Unused, original packaging Unused, original packaging
Return shipping cost Customer (unless damaged/wrong item) Customer (unless damaged/wrong item)
Refund method Original payment method Original payment method or account credit
Refund timeframe 7–10 business days 7–10 business days

1. Eligible items

You can return most items if:

  • They are returned within the window shown above
  • They are unused, undamaged, and in their original sealed packaging
  • You can provide proof of purchase (order number or invoice)

2. Items we cannot accept for return

For hygiene, safety, or commercial reasons, we cannot accept returns of:

  • Opened consumables — opened reams of paper, used pens, opened ink/toner cartridges, opened glue, opened correction fluid
  • Customised or special-order items — products ordered to your specification (e.g., custom-printed stationery, bulk orders against a specific quote)
  • Software, downloadable products, or items delivered electronically
  • Items damaged after delivery (other than within a manufacturer’s warranty)

3. How to return an item

Step 1: Tell us first. Email us at info@starlinktrading.com or message us on WhatsApp at +971 55 998 8248 with:
– Your order number (e.g., SL-2026-1234)
– The item(s) you want to return
– The reason (damaged, wrong item, no longer needed, etc.)
– A photo, if the item is damaged or incorrect

Step 2: Wait for confirmation. We will reply within 1 business day with confirmation and return instructions. Do not ship items back without confirmation — we cannot process unannounced returns.

Step 3: Return the item. You may either:
– Drop the item at our warehouse in Ras Al Khor Industrial Area 2 (Sun–Thu, 9:00–18:00), or
– Use a courier of your choice (return shipping at your cost unless the issue is our fault)

Step 4: Receive your refund. Once we receive and inspect the item, we will process your refund within 7–10 business days to the original payment method. For bank transfers, refunds are made to the originating bank account.

4. Damaged, defective, or wrong items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with photos. We will arrange a free return collection and either:

  • Replace the item at no extra charge, or
  • Issue a full refund including the original delivery fee

5. Cancelling an order before delivery

If you change your mind before your order has been dispatched, contact us as soon as possible. If we have not yet shipped the order, we will cancel it and refund any payment in full. Once an order has been handed to our delivery partner, the standard return process applies.

6. B2B / wholesale orders

For wholesale orders against a specific quote, returns must be agreed in writing before dispatch. Custom-procured items, special-order brands, or items bought as part of a bulk-discount agreement are non-returnable unless damaged or incorrect.

For approved B2B accounts on 60-day payment terms, returns may be processed as account credit at our discretion.

7. Refunds

Refunds are issued to the original payment method:

  • Bank transfers are refunded to the originating bank account within 7–10 business days. Please allow extra time for inter-bank clearing.
  • Card payments (when available in the future) are refunded to the originating card.
  • B2B account credit is applied to your next invoice.

We do not issue cash refunds.

8. Late or missing refunds

If you haven’t received your refund within 10 business days of our confirmation:

  1. Check your bank account again — bank processing can take additional time
  2. Contact your bank
  3. If you still have not received the refund, contact us at info@starlinktrading.com or +971 55 998 8248 and we will investigate

9. Contact

For all return queries:

Star Link Trading Co. (LLC)
Email: info@starlinktrading.com
Phone / WhatsApp: +971 55 998 8248
Address: Shop S-002, Ras Al Khor Industrial Area 2, Dubai, UAE

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